Omifun Refund and Return Policy
At Omifun, we are committed to offering you the best possible shopping experience, from start to finish. Our goal is to make sure that every customer is completely satisfied with their buy. We take great pride in the quality of our products. We strive to give excellent service at every stage of your journey with us.
Nonetheless, we understand that sometimes things don’t go as expected. Whether it’s a change of mind or an issue with the product, we want you to feel confident. For any other reason, we want you to be at ease when shopping with us. That’s why, if you are not entirely happy with your order, we offer a hassle-free refund. We also offer a return policy to guarantee peace of mind.
No matter the reason, we’re here to help. Our simple and straightforward process makes returning items easy and ensures a smooth experience for all our customers. We are dedicated to ensuring that every step of your experience with us is positive and stress-free.
1. Returns
We accept returns within 14 days from the date of delivery. If you’re not fully satisfied with your acquisition, simply follow these steps:
- Contact Us: Reach out to our customer support team. Give your order number. Specify the reason for your return. You can contact them at 420-orders@omifun.com
- Product Condition: The item must be returned in its original, unused condition, with all packaging and accessories intact.
- Exclusions: Unfortunately, we can’t accept returns on certain items, including:
- Products that have been used or opened (for hygiene and safety reasons).
- Discounted or clearance items.
- Gift cards or e-gift cards.
2. Refunds
Once we get and inspect the returned item(s), we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the buy.
- If you paid by credit card, the refund will be credited back to your card.
- Shipping costs are non-refundable, and the customer is responsible for return shipping fees, unless the return is due to an error on our part (e.g., defective products).
3. Exchanges
We offer exchanges for defective or damaged items. If you received a damaged or faulty product, please contact us within 7 days of receiving your order. We aim to resolve the issue as quickly as possible. We will either offer a replacement or issue a full refund.
4. How to Return Your Item
- Ask Return Authorization: Contact our customer support team for return authorization.
- Package the Item: Securely pack the product in its original packaging.
- Return Shipping: Ship the return item(s) to the location provided by our customer service team.
- Keep the Proof of Return: Make sure to keep the tracking number. Also, keep the proof of return. Hold onto these until your refund is processed.
5. Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, we sincerely apologize for the inconvenience. Please contact our customer service team promptly with the next details:
- Your order number.
- Photos of the damaged or incorrect items.
We will supply a replacement at no extra cost or offer a full refund.
6. Exceptions
Some products, including special orders, are non-returnable. Please check individual product pages for more information.
Contact Us
If you have any questions or need assistance with returns, refunds, or exchanges, please don’t hesitate to contact our customer service team:
- Email: 420-orders@omifun.com
- Phone: 07479688118
- Live Chat: Available on our website
We are here to help and guarantee your shopping experience is smooth and hassle-free.
